Pay Later

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Why have I not been offered Pay Later/Pay Later in 3?

Although Pay Later/Pay Later in 3 is widely promoted it is not always universally available. The Pay Later/Pay Later in 3 options are automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

I've received a statement, but I haven’t yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact Driplocker to check on delivery. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment

I haven’t received an email with my statement/payment information.

You can log in at www.klarna.com/uk where you will find all of your orders and payment schedule information

What happens to my statement, when I've returned the goods?

To use Pay Later/Pay Later in 3 you must be at least 18. Whilst this option is widely promoted, Pay Later/Pay Later in 3 is subject to your financial circumstances. When choosing Pay Later/Pay Later in 3, our assessment will not affect your credit rating.

Have you received my payment?

If you pay by card, Driplocker will confirm your order right away. If paying by Pay Later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com  .

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped.  To help you pay on time, we’ll alert your two days before payment is due – you’ll receive email reminders to pay – and, if very late, we’ll also send you a text or letter too.

What happens if I cancel/return my order?

As soon as Driplocker have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

How do I Pay Later?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

How does Pay Later work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days from the date of receipt to decide if you’d like to return any (new and unopened) items, and only pay once you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk