Returns

Returns

What happens if I receive an incorrect product/order?

We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.

If you have received the wrong product or parcel, please contact Customer Services using this form

Please ensure you've included the following information:

  • the email address you used to place your order
  • your order number
  • details of the item(s) missing from your order
  • a clear picture of the invoice and products received. 

Our Returns Policy

We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If you have received a faulty item, contact us through the contact us page and include the following details:

  • the email address you used to place your order
  • your order number
  • details of the item(s) that is faulty from your order
  • a clear video / picture and explanation of the fault.

If your item is indeed faulty, we will send out a replacement product once we have received the faulty item. If the item is no longer available we will send you a full refund of the product. We will not charge you for the returns postage.

All devices come with a 30-day manufacturers warranty.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed

We offer a pre-paid returns service on all UK orders through Royal Mail. You will receive a pre-printed address label with your order. You will receive a full refund of your products if it has been approved, minus the return fee.

If you are returning from outside of the UK, you will need to cover the cost of return shipping.

How to return - UK

Step 1

Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

Step 2

Pack up your return in the original Driplocker packaging (or equivalent) to ensure adequate protection in transit.

Step 3

Attach the pre-printed address label to your package, from the shipping document that came with your order.

Step 4

Take it to your nearest Post Office to use our FREE returns service. Please request a 'proof of postage' receipt and keep it safe until we have confirmed that your returns have arrived.

How to return - International

Step 1

Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

Receiving Your Refund

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay. Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.

If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.

If you paid using Klarna, as soon as Driplocker have processed your return you will receive an updated invoice from Klarna. You should then receive your refund (via Klarna) within 5-10 working days to your chosen account. If you have any questions regarding your Klarna account, you can contact Klarna’s Customer Service team directly.