Logging In & Passwords Issues

Why do I keep getting the message ‘Your email address isn’t registered’?

If you're having difficulty signing into your account, you may have entered your email address and/or password incorrectly. If you have checked this and you still can't log in, please use the forgotten password link to regain access to your account.

If you usually shop on driplocker.co.uk but are now shopping on driplocker.com, you will need to register for a new account here

Please note that subscribing to our newsletter, does not automatically create a customer account.

How do I reset my password?

To change your password, you can either use the forgotten password link or sign into My Account and go to Account Information.

I’ve requested a new password, but haven’t received an email

If you have not received the re-set password email, please check your spam/junk folder as these can sometimes be missorted in the incorrect inbox.

If you have not received your password within 1 hour, please contact Customer Service for help setting up a new one.

I’ve received a password reset email, but the link isn’t working.

Please fill the form here and select the Difficulty Logging Into My Account option

Why has my wishlist disappeared?

If you have a Driplocker account on both Driplocker.co.uk and Driplocker.com please ensure you are logged into the correct account to find your wishlist.