I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service  for a full list of FAQ’s, live chat and telephone options.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Driplocker. All transactions take place via connections secured with the latest industry standard security protocols.

I have been asked to go to Klarna's site. Is this correct?

Yes, for both Pay Later and Pay Later in 3, Klarna may send you a link with the option to edit your details. You can also elect to amend your card details ahead of the second/third instalments when you choose to Pay Later in 3.

Why have I not been offered Pay Later/Pay Later in 3?

Although Pay Later/Pay Later in 3 is widely promoted it is not always universally available. The Pay Later/Pay Later in 3 options are automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

Will a credit search take place against me?

Klarna may run so-called ‘unrecorded enquiries’ (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Driplocker run credit searched against you that could impact your credit rating.

How can I increase my chances of being accepted for Pay Later/Pay Later in 3?

Klarna is unique and offers Pay Later/Pay Later in 3 based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay Later/Pay Later in 3 by ensuring you provide your full name and accurate address details, and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay Later/Pay Later in 3 before does not mean it will be offered for every order and in turn, if it is initially denied, that does not mean it will be denied for all future orders.

Am I eligible for Pay Later/Pay Later in 3?

To use Pay Later/Pay Later in 3 you must be at least 18. Whilst this option is widely promoted, Pay Later/Pay Later in 3 is subject to your financial circumstances. When choosing Pay Later/Pay Later in 3, our assessment will not affect your credit rating.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.